Downloaded Video Quality

Hi, I am new to the forum, as I could not get a response to my question from Ring, and wondering whether anyone can help me.

I currently have 4 cameras and the video quality when viewing previous and live footage is good, but when I download a video clip, the quality of the downloaded clip is poor compared to same video clip in app.

Is this normal?

Hey @speedyjas. Is it possible for you to take a screen recording of how the app’s quality looks, and then download and share a video you have saved and viewed, that has the poor quality? You can also share a screenshot of the quality difference so we can see what you’re seeing to help assist further!

When attaching this video, you will need to compress the MP4 file into a ZIP file, as ZIP files can be attached to your reply and not MP4s. In addition, you can upload this video elsewhere, such as Youtube, and then share the link to the video in your reply. Alternatively, if the video is saved in the Event History in your Ring App, you can choose to share it via email and copy the link that is generated.