Download of snapshot fails on mac

Products Security Cams
1

Hi
Everytime I try and download a snapshot on my mac, whether I select 1 or 50 the download always fails. I have tried different browsers, the firewall is not stopping it, I have no blockers on, I have a fast internet connection but they always fail.

Has anyone found a fix for this? Or if Ring could comment

2

Hi @user49779. Are you attempting to download snapshots on Ring.com? Please try downloading snapshots from the Ring app via the Event History Timeline. If that doesn’t work, please share a screenshot of the error message you receive.