I signed up for the Protect Plus plan but decided do not want/need monitoring service at this time. Is there a way to downgrade to the Protect Basic plan without cancelling the Plus plan? I would lose all my saved video’s if I cancel, correct?
Also, I paid for the year on Protect Plus. How will a credit be applied?
Thanks!
Hi Brent,
I have the same situation here. I also signed up for the Protect Plus plan but decided to downgrade to the Protect Basic plan without cancelling the Plus plan but I got the answer that I will lose all my video’s. It’s just nonsense, there should be a way of downgrading the plan!
Can anyone help on that please?
Thanks!
Hi @vanderChapullen. If there are specific videos you wish to save, you can download them prior to canceling your plan. Once the videos you want saved are downloaded, you can downgrade your plan. You can find more information here.
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