Doorbell4 missing motion

I have a doorbell4 I’ve changed all the settings but the camera is still missing movement and incidents compared with my neighbours camera and I’ve maximised the sensitivity, does anyone have any ideas, or an email address for ring U.K.? I don’t want to have to ring them.

Hi @Bigkg. It can take some time to find the combination of motion settings that work best for your home, as there is no one solution or recommendation that works for everyone. The Video Doorbell 4 is designed to detect and alert you to visitors at your door. We have some tips on how to optimize motion detection here which may be helpful. If you have a Ring Protect plan, you also have access to the Smart Alerts feature to further refine your motion alerts.

If you’d prefer to go over your settings in more depth with a member of our support team, you can reach out via phone at one of the numbers available here. While we don’t have a direct email address available for support, you can also reach out on Facebook or Twitter @Ring by sending a private or direct message to get in touch with our social support team. I hope this helps.