My doorbell is plugged into the electric but won’t say charged

Hey there, @Johnboy21. This should work as long as these wires are coming from an electronic doorbell that operates at a voltage between 8 volts AC and 24 volts AC. Once connected, pressing the button on your Ring Doorbell 2 should trigger your existing chime. The wiring from your existing doorbell will charge the battery in the Video Doorbell, so with normal use your battery will stay charged. Please ensure wiring is not too thin, long, or damaged to avoid any resistance in voltage.

While your battery should be charging, there are other factors to consider when obtaining a sufficient charge. Variables such as number of daily events, length of Live Views, wifi signal interference, and even cold temperatures, can drain your battery quicker than it collects a charge. Check out our Community post about battery drain for more tips on optimizing this charge. I hope this helps! :slight_smile: