Doorbell unresponsive after putting in battery

My battery is also fully charged. I have two batteries fully charged and doesn’t matter which one I put in the doorbell has no life to it at all. There’s no spinning light and nothing happens when you press the reset button. I have tried everything! I think it’s time for a new one as it is 3.5 years old? If I buy a new ring doorbell, can I try to connect it to the two chimes that I have already to save buying new ones?

Hi @user27342. The troubleshooting steps you’ve tried so far were good steps to take, such as trying different fully charged batteries. I’d also recommend attempting a full reset by holding down the setup button for 20 seconds. If the Doorbell is still not responsive after the reset, please follow up with our support team to explore all options available.

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