I deleted the door bell 1st gen by mistake from the ring app, now cannot reconnect as it says its registred to somwone already which is me.
Hi @user50767. I would verify that you are on the correct Location in the Ring app and that you are logged in with the same email that you used when you setup the device. If you are a Shared User, the Owner will need to grant you access to the device again. I hope this helps.
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Yes i believe so, itvwas then deactivated soni retried and it works, but my chime was also deleted from the app and when i try to add this again says its registration to someone else
Hi @user50767. I’d recommend contacting our support team to review your account with you. It’s possible you’re signed into the wrong Ring account or your Chime is set up under a different Location, so it’s not showing under the Devices list. You can give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.
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