Doorbell unable to reconnect deleted by mistake

Question

I deleted the door bell 1st gen by mistake from the ring app, now cannot reconnect as it says its registred to somwone already which is me.

Tom_Ring · Answer

Hi @user50767. I would verify that you are on the correct Location in the Ring app and that you are logged in with the same email that you used when you setup the device. If you are a Shared User, the Owner will need to grant you access to the device again. I hope this helps.

Caitlyn_Ring · Answer

Hi @user50767. I'd recommend contacting our support team to review your account with you. It's possible you're signed into the wrong Ring account or your Chime is set up under a different Location, so it's not showing under the Devices list. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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Doorbell unable to reconnect deleted by mistake

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