Responses (2)

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Tom_Ring

Hi @user50767. I would verify that you are on the correct Location in the Ring app and that you are logged in with the same email that you used when you setup the device. If you are a Shared User, the Owner will need to grant you access to the device again. I hope this helps.

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14-07-2023 15:42:51

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user50767

Yes i believe so, itvwas then deactivated soni retried and it works, but my chime was also deleted from the app and when i try to add this again says its registration to someone else

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26-07-2023 19:03:36

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Caitlyn_Ring
Hi @user50767. I'd recommend contacting our support team to review your account with you. It's possible you're signed into the wrong Ring account or your Chime is set up under a different Location, so it's not showing under the Devices list. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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27-07-2023 19:44:06
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