In the last couple of weeks I’ve noticed that I don’t always get ring alerts through the chime. So I started to miss a couple of deliveries where they’d rung the bell but I hadn’t answered.
After a bit of trial and error I realised if I set off motion and then ring the doorbell it is this combination that stops the ring being sent to my chime. If the motion isn’t triggered first then the doorbell ring comes through.
I phoned the ring support and was told that a recent update means that if a motion event is still active then the doorbell ring event won’t trigger. So if the motion is still active/being recorded I won’t receive a ring event if someone rings my door. Is this true, has anyone else experienced or been informed of this?! It doesn’t make sense if so as it’s only a few seconds walk from where the motion of my front garden is to getting to our front door. So if someone walks through the small front garden to ring my doorbell then I’ll get the motion event but not a doorbell ring!
Any feedback or advice on this is appreciated. Thanks.