Amazon Alexa + Ring
Doorbell (ring) events produce 12 minute recordings
I have a Pro 2. Every doorbell ring event it will record for 12 minutes. During this time, I am unable to press the doorbell button again for additional chimes. Nothing happens when pressed for a second or subsequent time. The app is set to record for 60 seconds (side note, why am I seeing a minimum duration of 50 seconds?). The only other device that gets a live feed when a ring event occurs is my Samsung Smart Fridge. But those feeds stop on the fridge after about a minute or so.
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02-01-2023 02:41:06
Responses (4)
- U
Mine is doing the same thing. It started several weeks ago in January. I don’t have a Samsung fridge. I have even replaced the doorbell with a new one. It has to be something in your programming. We use the doorbell at our business and the doorbell is unusable for 10 minutes after each ring. Like the other user stated i can’t get any notifications during this time.
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13-02-2024 10:34:01
- J
Hi @user77235. Try giving your Doorbell a reboot using the Ring app to see if it helps. If that does not help, reach out to our support team to have this further investigated. Give our support team a call using the numbers available here.
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14-02-2024 04:42:42
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- S
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
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15-03-2024 04:42:54
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- S
My Echo devices show ring button presses and this video is kept short, however, today I set up a FIRE TV to display my ring cameras/doorbells, after closing the video feed on the FIRE TV the recording isn't available on ring.com or the ring app for 12mins, this is because it is still recording, even though I have no active connections, again this causes two problems, 1. the battery on the ring device depletes. 2. I can't access the video file for 12mins to see what triggered the event etc. Really annoyed, as I only purchased the FIRE TV for this reason and not it has caused an unwanted result. Is there a different voice command we can give Alexa to end the connection instead of just closing the active view maybe? Please help!
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04-11-2024 09:41:30
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Caitlyn_Ring
Hi @diehardbattery. These recordings would likely be Live Views, since they time out at around 10 minutes. Even though the Live View appears to end about a minute on your Samsung Smart Fridge, I'm guessing it doesn't properly close out the Live View, so it is still running for the full duration. Try testing a Doorbell ring without the Samsung Fridge's Live View, and answer the ring on your phone. Keep the Live View open for only about a minute and then close it. The recording should only be as long as the duration of the Live View. Our teams here don't directly create and manage the Ring app that is on the Samsung Fridge, so there is the potential of things not working as they would with the Ring app on your phone. If it does appear that this issue is isolated to the Live View on the Samsung Fridge, you can try some of the troubleshooting steps in [this](https://community.ring.com/t/live-view-stopped-working-with-latest-samsung-update/13727/22) thread.
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04-01-2023 06:47:06
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