I think you have somewhat missing the point here and perhaps dont fully understand the intergration with Amazon. My problem is that the Echo Show is no longer showing the live view automatically even though it is set to do so, and for some reason it seems that is causing the video to record for longer than it should.
When working correctly the Echo Show will show the live view after the doorbell is pressed and will cut off automatically after 20 seconds or so, the user does not have to end it manually.
You additionally mention the ‘time frame you have set’, however, there is no option to set the time frame for when the doorbell is pressed, this only exists for motion. What setting are you referring to?
I will indeed contact Amazon regarding this issue, but I very much doubt the issue lies with them, and in fact lies with Ring.
You latest update (released towards the end of October) has introduced a series of bugs and issues, which is clear from just reading the lastest posts on this very forum. I myself have had 4 separate issues with the doorbell since your last release:
no longer receiving any notifications on my iPhone - now resolved by uninstalling the app, restarting the iPhone, then reinstalling the app
unable to set the app notification alerts to any other than silent - unresolved
unable to view doorbell event on Echo Show - unresolved
doorbell events recorded for 3 minutes 20 seconds rather than 30 seconds - unresolved
I spent 2 hours on the phone with your support guys yesterday trying to find a solutions to the last 3 issues above with no success. In effect my Ring doorbell is now effectively useless and I am one step away in ditching this unreliable product for something I can trust will work