Hi @Dinesaur2018. Those were excellent steps to try and fix your concern. Try these additional steps as well to see if they help: - Verify your Doorbell has [good signal strength](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229). - [Reboot your Doorbell using the Ring app](https://support.ring.com/hc/en-us/articles/7438395032980-Rebooting-your-Video-Doorbell-or-Security-Camera). - Reboot your router by powering it off for a few seconds and then powering it back on. - Factory reset your Doorbell by pressing and holding the setup button on it for 20–25 seconds, and then [reconnect it to your wifi](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Video-Doorbell-or-Security-Camera-to-Wifi). If you have tried these steps and are still having the same concern, give our [support team](https://support.ring.com/hc/en-us/articles/360036196372) a call for further assistance.

How to connect ring doorbell, photo router

Hi @user63896. Please create a new post with your concern, as it does not seem to match what the original post is about. Provide more detailed information on what your concern is, and other members of the community, me, or another member of my team can try and help. Thank you.

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.