Doorbell not showing live view
So ive got a ring doorbell, batteries full its connected to the internet and sends alerts when someone goes past but when i try to go on live view it says "we're having trouble connecting please try again" I've tried removing the device and reconnecting it, deleteing the app and reinstalling and nothings working🤦🏻♀️ 
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24-10-2023 08:08:11
Responses (4)
- J
Hi @user63896. Please create a new post with your concern, as it does not seem to match what the original post is about. Provide more detailed information on what your concern is, and other members of the community, me, or another member of my team can try and help. Thank you.
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27-10-2023 06:17:05
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- S
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
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26-11-2023 06:17:20
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Justin_Ring
Hi @Dinesaur2018. Those were excellent steps to try and fix your concern. Try these additional steps as well to see if they help: - Verify your Doorbell has [good signal strength](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229). - [Reboot your Doorbell using the Ring app](https://support.ring.com/hc/en-us/articles/7438395032980-Rebooting-your-Video-Doorbell-or-Security-Camera). - Reboot your router by powering it off for a few seconds and then powering it back on. - Factory reset your Doorbell by pressing and holding the setup button on it for 20–25 seconds, and then [reconnect it to your wifi](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Video-Doorbell-or-Security-Camera-to-Wifi). If you have tried these steps and are still having the same concern, give our [support team](https://support.ring.com/hc/en-us/articles/360036196372) a call for further assistance.
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25-10-2023 06:34:20
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