Doorbell Lag

I Have the Ring Doorbell (latest) running on battery. Over the last 6months the lag between someone pressing the doorbell and me getting the notification is ridiculous. By the time i get the notification the person has gone.

This happens even if I am home.

The Ring app has been removed and reinstalled
Tried default setting
Tried custom settings
The camera has been rest
Battery fully charged
Tried varius locations for Wi-Fi hub

There is no issue with Wi-Fi, its abot 3M between Wi-Fi hub and doorbell and has good quality signal.

My mobile (S23 Ultra) has full signal and have no issues with any other app using Wi-Fi.

No matter what I try, the lag persists making the doorbell useless, so much so that i am thinking of getting rid of all my Ring devices, and move to another make.

My daughter has similar problems with her ring doorbell.

What is going on ?
Is it the app at fault
All environmental changes have no impact.

Thanks.

1 Like

Hi @D95gas. Those were excellent troubleshooting steps to try for your concern. You can also reboot your router by unplugging it for a few seconds and plugging it back in. Also, try rebooting your phone as well. If you have tried these additional steps and are still having the same concern, give our support team a call at one of the numbers available here for further assistance. If you are outside of the US, please visit here to see how to contact support.

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