Doorbell killing power adaptors

UK Topics Doorbells
#1

1st gen doorbell.

hardwired with bell transformer for a couple of years, no issues. Then battery drained and would not charge. I checked AC voltage from transformer, nothing!

purchased identical transformer, connected it, no charging. Checked voltage output, zero!

purchased plug-in adaptor, checked voltage output before connecting doorbell. Good voltage. Connected to doorbell, no charging. Checked output voltage, zero!

does anyone know what’s going on!

I can manually charge the doorbell but I’d rather gave it hardwired.

#2

Hi @Zorbathegreek. Since you’ve already tried quite a few basic troubleshooting steps on your own to try and get to the bottom of this, it may be best to follow up with our support team from here. They can take a look at your account and device to try and get to the bottom of this. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.