Doorbell keeps falling offline

[user66489]

My ring doorbell keeps going off line

[Justin_Ring]

Hi @user66489. If your Doorbell keeps falling offline, try the following steps:

• Reboot your Ring device using the Ring app.

• Reboot your router by powering it off for a few seconds and then powering it back on.

• Verify your Doorbell has good signal strength.

This Help Center page has other steps you can try as well. If you have tried these steps and are still having the same concern, give our support team a call for further assistance.