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Ring Video Doorbell

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T
Doorbell Hardwire Not recording motion
hardwired-video-doorbell
troubleshooting

A person rang my doorbell at 540 AM, and the chime was heard. It turned out to be an Amazon delivery. When I checked the live view on my phone there was no one there. I checked the history, but there was no recording of anyone walking up the walkway or actually ringing the bell. I checked another camera, which includes the walkway, both the doorbell and the floodlight camera indicated motion, but no video. I have a mesh wifi system and have devices within 10-12 feet of each camera. The device health shows the signal strength for one camera as RSSI-37 and RSSI-31 for the other. When I contacted technical support, I was told to reboot both devices. However, there was no "Reboot" option under the Device Health tab for either device. The representative rebooted the cameras and I was instructed to observe the cameras for a week and see if that helped. Not knowing if my cameras are operating for a week is kinda scary.

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22-08-2023 05:03:05

Responses (1)

  • T

    Hi @tweedy_CA. If your doorbell button is pressed, and a motion event is created, it can take a few minutes to show up in your Ring app. You should instantly receive a notification on your phone and be able to Live View right away as well. If you are not seeing this in your History, please follow up with our [support team](https://support.ring.com/hc/en-us/articles/213608406#callus). You can also get in touch by sending a private message [@Ring](https://community.ring.com/u/ring) on Facebook or Twitter.

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    24-08-2023 02:11:22

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