U
Doorbell disconnecting from wifi often
wifi
connectivity
troubleshooting
Mine disconnect’s when I’m at home. The hub is a meter away from the camera, literally on the other side of the wall.
I have other cameras which are at the rear of the property and no issues.
Ring don’t do anything, they try and make out it’s he customers fault.
If it’s in warranty, give them a call and speak to a manager. If it’s not they don’t want to know. No cool off period, no customer loyalty, nothing.
Wish I’d read the reviews before purchasing, 1.3 starts on Trust Pilot, loads of similar disconnect issues
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01-02-2024 05:05:02
Responses (1)
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Caitlyn_Ring
Hi @user75748. I’d be happy to offer some general troubleshooting information. What is the RSSI listed as on the Device Health page? This is a measurement of the wifi signal strength. Additionally, which model of Ring Doorbell or Camera do you have? Is your router dual-band? If so, are the bands separated or do they share a network name and password?
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05-02-2024 07:17:23
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