Something happened about a month or two ago where all of a sudden my doorbell stopped recording in color, only black and white. I have two huge spot lights in our front yard during night so it’s very bright. Sometime for like a span of 5 seconds it will record in color then go back to black and white. What happened and how do I get my color back. ???
Hi @Isaacd. Can you share an example of what the recordings look like? When attaching this video, you will need to first gather the share link of the video. You can do this by going into the Event History in your Ring App and choosing to share it via email. From there, copy the link that is generated and paste the link in the body of your post. In addition, you can upload this video elsewhere, such as YouTube, and then share the link to the video in your reply.
You can also find more information on the Color Night Vision feature in our Help Center Article here. You can find the color night vision feature on the following devices:
- Video Doorbell Pro
- Video Doorbell Elite
- Floodlight Cam
- Spotlight Cam Wired/Mount
- Stick Up Cam Wired