I have a Battery Doorbell 3 Plus, the battery status is not updating.
It is currently stuck on 8% which is stopping me from accessing Live View.
I have tried 3 different fully charged batterys.
Ive tried resetting the Wi-fi
Ive tried connecting to Chime
Ive tried rebooting the device
Ive tried factory reset on the device
Ive unistalled/reloaded the app
Ive tried leaving the battery out for 24 hours
None of the above have worked.
I have 3 stick up cameras that are all operating correctly.
What else can i try? Or is the device completely knackered?
Hello??? Any advice???
Hi @A1an49. The Ring Community is a place for other neighbors, me, or other members of my team, to offer basic troubleshooting steps for certain situations. You can also search in the Community to see if other neighbors have a similar concern and if there is a marked solution with steps to try. Since you have tried all the basic troubleshooting steps that I would have recommended, the next best step would be to give our support team a call at one of the numbers available here for further assistance. If you are outside of the US, please visit here to see how to contact support.
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