Doorbell 3 Plus and BT hub - unable to connect

I have tried (wsted over 2 hours) all the usual and recommended solutions I have been unable to get my new Doorbell 3 Plus to connect to my BT router. Has anyone else had issues with connecting to BT? Do I need to return this rather expensive product?

Thanks,

Hi @PM2. You may find an answer in this thread where other neighbors had some concerns with connecting their Doorbell to their BT router. If the solutions presented there do not resolve this, then it may be best to follow up with our support team directly so they can take a closer look for you. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. :slight_smile: