C
Door Bell (3Gen) Low battery warning remains at 20% on replacement
battery-video-doorbell
troubleshooting
My new Ring doorbell on 2 battery replacement requests with a new fully charged battery battery remains at 20% and quickly calls for a replacement?
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27-12-2022 12:19:17
Responses (1)
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Caitlyn_Ring
Hi @Curtisden. Have you done any troubleshooting aside from trying different batteries? Have you rebooted or reset the Doorbell at all? I'd first recommend fully charging the battery before attempting a reboot. When charging the battery, you'll see a green and orange LED lit up, which will change to only a green LED lit up to indicate the battery is fully charged. Insert the fully charged battery into your Doorbell, then navigate to the Device Health page in the Ring app. You can find this by tapping the menu in the top left > Devices > your Doorbell > Device Health. Scroll to the bottom and tap Reboot This Device, which may take a few minutes. If the battery level still does not update, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) to further troubleshoot this. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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27-12-2022 09:07:09
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