door bell 2 hard wired but battery

I’ve installed door bell 2 by hard wire but battery percentage shows a declining number over time. Can I ignore this?

@TerryA1 wrote:

I’ve installed door bell 2 by hard wire but battery percentage shows a declining number over time. Can I ignore this?

Hello @TerryA1 ,

If you ignore this, eventually your battery will reach a low-drained level and the Video Doorbell will not function as it should. Your Ring Video Doorbell 2 is actually a battery-powered device and cannot operate without the battery. The old pre-existing house doorbell wires only provide a “trickle-charge” to your “Quick-Release-Battery-Pack” (QRBP) and these wires cannot power the doorbell alone. The pre-existing house-bell wiring (or if you directly hardwired Directly to a transformer and used the 50-watt 25-Ohm Wire-wound resistor because you did not have a pre-existing doorbell) the wires will slowly “trickle-charge” the QRBP as long as the house-bell transformer is between 8 to 24 Volts AC and rated at 40 Volt-Amp (watts) maximum.

https://support.ring.com/hc/en-us/articles/115003495766-How-to-Connect-Your-Ring-Video-Doorbell-2-Directly-to-a-Low-Voltage-Transformer-Without-a-Pre-existing-Doorbell-

On your smartphone mobile Ring App you can monitor the battery charge on the Device Health page. It is normal to noticed that during heavy usage (frequent Motion-activations or “Live Views”, etc.) that the battery level might decrease. But then, when the usage work-load decreases, the “trickle-charge” will slowly recharge the battery back up, so you may never need to remove it to charge it up with the USB cable.

If your Ring Video Doorbell 2 is in a location where it detects a high-frequency of motion activated events (heavy people/automobile traffic, etc.), or your Snapshot interval is too frequent, your doorbell might be working so frequently that the slow “trickle-charge” is unable to keep up with the faster power drain. You may have to adjust your settings to reduce the battery drain rate.

Check that your current electrical transformer meets the minimum voltage of 8 volts AC at the wires that are connected to your doorbell. If the voltage is too low, your doorbell will not re-charge correctly. In this case, you should upgrade your current transformer.

Also, if on your “Device Health” page your Signal Strength RSSI value is between -60 to -99 (poor), then your doorbell is working at a high battery-drain rate, as it tries to maintain the Wi-Fi connection (you may need to improve the signal strength so the battery isn’t working so hard).

https://support.ring.com/hc/en-us/articles/217271526-Understanding-RSSI-Values-and-Wireless-Signal-Strength

With your Video Doorbell 2 properly setup and connected to the house pre-existing wires, you should see “Power Source - Hardwired” and Battery charge status level on the “Device Health” page. Also, on the other Device page, you should see a green “Battery Icon” (upper-right-corner) with a “Lightning Bolt” in the center of this icon, indicating that doorbell is indeed getting the “trickle-charge.” If you don’t see these indications with the wires connected, you are STILL only operating on the battery alone, and you should press and hold the black Reset Button for 20-seconds and then release (this will start a hard Factory Reset and be automatically restart the entire setup procedures for you to get the hardwired option). Your Reset Button is on the front side of your doorbell underneath the removable front cover, upper-right-corner.

These are plenty of Support Help articles available online for your Video Doorbell 2 if you have more questions:

https://support.ring.com/hc/en-us/articles/115003008643-Ring-Video-Doorbell-2-Information

If everything is correctly set up, with the recharging indications, proper voltage, and your Wi-Fi signal strength is good, but yet your battery continues to drain lower and lower, then this is not normal and you should then contact Ring Support for additional help at:

https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch

Unfortunately, due to the Covid-19, their available hours have been changed also:

https://support.ring.com/hc/en-us/articles/360041597471-Ring-s-Response-to-COVID-19

I hope you find this information helpful. :slight_smile: