Does anyone recall receiving an email over the summer regarding resetting your password?

Products General Questions
,
#1

Hi there,

Does anyone recall receiving an email regarding resetting your password at some point over the summer? I think I am going mad, but am sure I received an email around July time informing me of a password security breach/issue and needing to change my password. Please can you confirm if you received the same or if one was sent out?

Thanks

Mallso

#2

There have been some breeches but I don’t remember getting an email, though I’m fairly new to the Ring service so I might not have been affected.
I do believe there was notice to use 2 factor authentication this past summer, but I could be wrong about that (being old affects the memory :slight_smile: ).

#3

Thanks. Am a UK based user. Am sure I received something in the summer that prompted me to change my password. Just cannot find any copy of the email!?

#4

Hi @mallso. I would suggest searching your inbox/junk/spam for Ring emails to see if you it might have moved to a different folder. Additionally, we have some information about password security here that may be useful to you.