Discount offer not received

I was offered a discount offer after I spoke to service representatives about my Ring device and they could not resolve the issue. The representative promised to send an email with the code in a few days.The device will not fully charge and switches from hardwire to battery after a few days. I has an electrician check the hardwiring and nothing is wrong with that. I never received the promised code even when I called back and spoke to another representative who again promised to send it to me. Help !

Hi @user2525. Sorry to hear about your device not working. In regards to the discount code you were promised, you’ll need to follow up with our support team on this. Since the Community is a public neighbor-to-neighbor forum, we don’t have access to your account or the ability to help with a discount code. Please give our support team a call at one of the numbers available here and let them know you still have yet to receive this code. If you are outside of the US, please visit here to see how to contact support. :slight_smile: