having issues disarming my ring doorbell, it still detects motion and notifies me, every 1 minute, its getting ridiculous, also it doesnt pick up motion where the motion zones are setup, its been doing alot of weird things this past 2 weeks.
@budbud570 wrote:
having issues disarming my ring doorbell, it still detects motion and notifies me, every 1 minute, its getting ridiculous, also it doesnât pick up motion where the motion zones are setup, its been doing alot of weird things this past 2 weeks.
Hello @budbud570 ,
If your issues started on or about September 30 or slightly after, Iâd first would briefly remove the âQuick Release Battery Packâ from your Video Doorbell (or if your model does not have a removal battery youâll probably need to do a reset). Then secondly, try toggling ON and back OFF (vice-a-versa) your Ring App settings that have recently started âactingâ differently. Youâve already done some of these setting changes, but if you did them on the 29th or 30th, you probably should do them again.
Iâve been reading posts across several of the Community forum rooms, and there was a slight surge of weird malfunctions that included Doorbells ringing randomly, Chimes & Chime Proâs sounding, camera video recording malfunctions, inability to connect or view âLive Viewâ, Notifications being âpushâ to their App even when toggled off, periods of no video or snapshots recorded, etc. This all started on Sept 29th and 30th and afterwards. I donât know if it is a coincidence or not , but suspect it might have something to do with the Ring Servers âoutageâ that day.
OR use your Ring App and check âDevice Healthâ and scroll & select âRing System Status.â
So apparently the Ring technicians were âfixingâ the main Ring computer servers at about the time many of these weird issues started. Many previous notifications that were stored in the Ring Servers probably started pouring out after the âfix.â
Also many devices were adversely impacted or disconnected from the Ring Server. I read post where people had to reset their devices afterwards to stop the continuing weird behavior. I was lucky enough and found just removing power from my affected devices (unplugging them from the house outlet, or briefly removing the battery) avoided the need for a reset, but still returned my devices back to normal operation. So you should give that a try too.
Also, because your Ring App settings are not stored in your phone, but actually are stored in the Ring Servers under your Ring email account, myself and some other people had to " re-send" the stored settings back to the Ring Server, by âtogglingâ their Notifications and Chirp Tones, ON and then back OFF (or vice-a-versa), even though the App still displayed the last known correct preference settings, in order to correct the issues. Sounds like it probably would be something for you to try, cycling your App settings to a different setting, and then back to your preferred setting (like the toggling on your âRecordingâ and Ring Alerts" and âMotion Alertsâ). Hopefully you can avoid performing a Factory Reset (holding reset button > 20-seconds and then completing the setup and firmware download), but that would be my next step.
So Iâm not positive this was the cause of your issue, but it seems to be helping if for others that just recently starting noticing issues after the 30th.
If your issues were occurring prior to the 29th and/or removing power/reseting device and re-doing your Appâs affected settings all doesnât work for you. I would next try a âhardâ Factory Reset on your Doorbell to clean out any potential corrupted downloaded firmware (press & hold reset button for > 20-seconds and then complete the setup).
If your issues persist even after a Factory reset, then you should telephone Ring Support:
https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch
Unfortunately, due to the Covid-19, their available hours have been changed also:
https://support.ring.com/hc/en-us/articles/360041597471-Ring-s-Response-to-COVID-19
I hope this information was helpful. 
FYI: A few additional posts on the probable 30th Ring Server related issues:
https://community.ring.com/t5/Ring-App/Not-receiving-any-notifications/m-p/61486#M5775
https://community.ring.com/t5/Doorbells/Ring-Doorbell-2-Random-Notifications/m-p/61289#M396
1 Like