Direct Current & Alternating Current (Plug-In Adapter 2nd Gen.)
About Plug-In Adapter (2nd Gen). https://ring.com/collections/all-products/products/video-doorbell-plugin-adapter-gen-2 The following is a description of this product. Power Output 24VDC, 0.5A 12.0W Is the power output for this product Alternating Current or Direct Current? However, this is printed on the back of ring video doorbell pro. Only connected terminals to wiring from a doorbell with a voltage of 16 VAC-24VAC. Why 24VDC to 16 VAC-24VAC? I’m not very good at English.
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08-11-2020 04:58:48
Responses (8)
- M
Glad you asked, neighbors! Great observation of the DC power rating. Normally, we do indeed advise against DC power for the Doorbell Pro, as it requires AC. In the case of the Plug-in Adapter (2nd gen), the Doorbell Pro certainly will work with this power supply. This Plug-in Adapter is the only current exception to the Doorbell Pro's power requirements, and hardwired in any other method should use AC power. I hope this helps! :)
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24-11-2020 03:57:24
GHi Marley\_Ring are you advising that it is ok to disregard the bright orange warning sticker on the back of my Ring Pro that says to only connect it to AC power? I don't want to cause an issue to my device nor any fire saftey issues by connecting the device to DC power when the warning label says to use AC only... (Keep in mind the new Plug in Adapter is DC power now instead of AC power.) Why would Ring put that warning sticker on the Ring Pro if it indeed can accept DC power?
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26-11-2020 05:58:02
MThat is correct, @gt5. In the case of using the Plug-In Adapter (2nd Gen), this is the only time in which DC output would be acceptable for powering the Doorbell Pro. This and more can be seen in our Plug In Adapter (2nd gen) [help center article](https://support.ring.com/hc/en-us/articles/360051708291-Ring-Plug-in-Adapter-2nd-Generation-). When using any other power source for the Doorbell Pro, it must then only be an AC power supply.
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27-11-2020 09:38:50
GThanks. FYI Gen 2 plug is much thinner, lighter, and smaller than Gen 1, big upgrade. However the wire is much shorter, so if you need to wire this to an outlet that is further away, becareful. Gen 2 is 10 feet Gen 1 is 20 feet I wish Ring kept it at 20 feet as it was too short for my application.
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29-11-2020 06:07:14
- G
The Ring Video Doorbell Pro says it requires **16V-24** V **AC** , but this new Adapter provides output of **24V DC**. Will DC work when the Ring Pro devices requires AC? Is this safe?
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24-11-2020 06:50:52
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- I
No it does not! Battery drains faster than it charges. Could you please offer an ac/ac adapter or anything suitable? ( Not with a greedy price like £20 etc. This is not a nuclear reactor) I wish I knew the difficulty before buying the product
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07-05-2021 09:18:24
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- D
They can not offer an answer because they are reading a pamphlet and have no knowledge of currents or what the difference between a/c or d/c at all. If the device accepts 24v d/c it will take 24v d/c from any source. Even if the inverter supplies 1,000,000 amps the device will use only what it needs so long as you do not exceed about 25v it won't damage the device. They are lying in order to make you buy their junk overpriced power supply.
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29-06-2021 02:19:27
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- B
Yes. I like more clarity as well. Even Ring's own doorbell DIN-rail transformer which says it is conpatible with the Ring video doorbells. Says it iprovides DC. Not AC. Output: 24 V DC, 0,42 A, 10,0W. So what the heck is it. I believe Ring is reselling Chinese garbage and have no knowledge thrmselvers whatsoever. Which leads me to ask people with knowledge about rlectrical devices. The AC DIN rail transformers in AC are hard to come by in Europe. Would a # 15W 24V 0,63A DIN rail transformer suffice? That's what I got a hold of now.
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02-04-2022 07:52:04
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gt5
I have the same question. The new Plug-In Adapter (2nd Gen) ( [https://ring.com/collections/accessories/products/video-doorbell-plugin-adapter-gen-2) ](https://ring.com/collections/accessories/products/video-doorbell-plugin-adapter-gen-2) ) says that the Power Output is 24V DC, 0.5A, 12.0W. However the Ring Video Doorbell Pro says it requires between 16V-24V AC. Will the new second gen adapter which has DC power work fine with the Ring Pro which requires AC power?
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24-11-2020 06:49:40
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