Responses (7)

J
Justin_Ring
Accepted Solution
Hi neighbors. If you have tried the steps mentioned in this thread and are still having the same concern, reach out to our support team for further assistance. Give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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04-09-2023 18:55:23
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T

Techman25

Same here - I'm suddenly getting alerts in German. My wife's iPhone language is set to German and she has the ring app monitoring the same devices as me but is logged in with her account. Very strange. I've tried reinstalling the app but it's still doing it. Looks like a bug to me.

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15-11-2019 11:13:00

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C

chlywily

Same here, getting iphone alerts in German and can't seem to find any settings to change it back. Might have coincided with an iOS release.

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15-11-2019 20:50:03

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chlywily

I have gone through all of these steps and the issue has not been corrected. There is only one language selected for use on my iphone, just english and no other apps are displaying in another language (notifications or otherwise). Per your suggestion, I also uninstalled, restarted the phone and then reinstalled the app to no avail either.I've attached screenshots of the notification, as well as from the app itself so that you can see only the notification displays in German.

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16-11-2019 12:11:22

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Techman25

I've gone through these steps as well and it's still happening on both my iphone and ipad which are both on iOS/iPadOS 13.1.3. I think it's only started since the iOS upgrade.

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16-11-2019 12:41:18

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Guahan

Did anyone ever get a reply about fix? Thanks.

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19-05-2020 03:21:01

L
Leroi
I am having the same issue, i.e. Spanish notification while the app and ios are set toe English. Delete and reinstall did not resolve the issue. Thanks
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27-11-2019 11:55:37
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thomasd04

I'm having the same issue. All of our alerts are now in German even though my language in the app and language used online is English. I'm assuming it's because our address in the system is German. I can't find out where to change the language back to English.

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22-05-2020 11:46:09

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thomasd04

I have never changed my phone app settings to any language other than English. My push notifications in my iPhone displays in English. It's only my emails that I recieve that show up in German. I deleted the app on my phone and reinstalled it and I keep getting email notifications in German.

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26-05-2020 09:33:00

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thomasd04

I've attached a screenshot of a recent email. The emails changed suddently on 6 May and continues today.

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30-05-2020 07:37:11

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DEVAXTATOR

who in the right mind does this? the app checks the phone for the language? why? I want my apps to be in a language that I want... my phone is in English some apps are in Portuguese some are in Spanish some are in French... we dont have any iPhone's in the house NEVER WILL we use android and there is still no setting to change the language... do you need any help on programming a button to change the variables to translate the app in another language???? please have a simple button to change the language it is BAD REALLY BAD not having this option like unacceptable BAD... and the user UI and then the notification comes I have to scroll down and then tap the notification to open the app? please hire someone to fix this thank you

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21-06-2020 22:41:18

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why1

what the f. I could not set up a chime and the tech asked me to re install the app now everything is in German...why? As mention in a post before make the choice of language in the settings. What do I do now?

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02-09-2020 03:06:11

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Eagle328

I've never had this issue myself. I have many Android phones as well. Are you up to date with the Ring app? I'm guessing you already checked your language and location settings on your phone. The only thing I can think of is possibly you don't have the location permission on for the Ring app... What make and model of Android phone are you using. I might have it to troubleshoot it.

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02-09-2020 03:24:48

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Ringfan2

So I found the resolve problem guys you go on your general setting on your phone and click on the ring app where the location notifications and microphone etc things are it shows preferred languages just change it back to the language you want hope this helps

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23-08-2021 04:47:30

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M

marcusrosie

THANK YOU! This fixes the issue. My App suddenly Changed to Spanish and I could not change it within the App. I did not think of looking in the general iPhone App Settings for Ring. Thank you!

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30-09-2021 17:26:18