Devices started continually dropping off or not pairing as of 05Nov

Wondering if there was a software update yesteday?

I’ve been using multiple devices including the pro doorbell and spotlight cam (some chimes, motion detector, and lights).

Ever since about noon eastern time yesterday, the doorbell and spotlight cams either completely drop off line or do not see the wifi. Kind of a pain as the spotlight cam requires climbing a 12 foot ladder to access the reset.

Both had been working fine for months. I’ve reset the router many times and no other device other than the ring products are affected. I’m using the FIOS wifi 6 and extender. The spotlight cam sees absolutely nothing, yet a neighbor about 30’ away can see if fine.

Any guidance?


Hi @Autiemom. Since you’re experiencing concerns with multiple different devices and you’ve tried the basic troubleshooting steps I would have suggested, it may be best for you to touch base with our support team directly on this one. You can give our support team a call at one of the numbers available here. They’ll be able to pull up your account and take a closer look at your devices to to help get this sorted out. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. :slight_smile: