Device says low battery but fully charged
I’ve searched community but no answers. Same questions but no answers. It’s been on charge for 24 hours and green light showing but still says 6% when reinserted.
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05-04-2020 07:02:05
Responses (35)
- S
you state that app may take a few hours to update the battery status, yet I have changed to a fully charged battery for 24 hours and yet it shows low battery. now I have removed the battery and my doorbell is actually offline, yet the app still show that my device is online and healthy. my recordings show a black screen. what is going on here?
•2
22-06-2020 05:06:38
SAfter a couple of hours without battery while app showing my doorbell 2 as online and healthy, I decided to power up it up again. Slide in same battery earlier removed, let it connect, press button and now all seems well. So, not sure exactly where the problem lies.
•2
22-06-2020 07:14:35
Sseems either the app or the server does not refresh frequent enough to indicate the actual status of the battery. again, when I got notification of low battery I replaced it with a fully charged one yesterday and until today it is still showing low percentage. do I have to carry out the 'Set up new device' each time I replace the battery?
•1
14-07-2020 01:20:31
Syour comment really not helping. you say I don't have to 'Set up new device' each time I replace the battery but yet you say that it should help my device to recognise the new battery. earlier in one of the comments made by a moderator, he said that the app will take a moment to refresh the status yet mine have been replaced almost 48 hours ago and app still show low battery percentage. the doorbell is still recording motions and still works when someone presses the bell, but I can't do any 'Live View' because it says low battery. something is definitely not right somewhere and it seems I'm not the only one facing this issue.
•12
15-07-2020 12:48:34
Sguess what? I did as what you have recommended to do a 'Set up new device' and it still showing low battery. if the issue is with the battery, I'm sure the percentage would have dropped after more than 48 hours in the device but it is still showing the same percentage as when I changed batteries. the app also refreshes well because the WiFi signal strength vary each time I launch the app. only good thing now is that it is still recording motions and still notifies me if anyone presses the bell. I tried calling support and it's closed.
•9
16-07-2020 01:47:07
- B
Same issue. Battery fully charged. Still says low battery. Unable to view live. Still records motion and can be viewed in timeline. Any fix for this issue?
•7
21-06-2020 08:40:53
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- P
Have you been able to solve this? I’m having the same problem thanks
•0
18-11-2020 09:01:31
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- N
I just charged my battery for the first time and am experiencing the same issue as others in this thread. I waited until the battery was fully charged (green light showing only), put it back in the Ring unit, and my device health is still indicating low battery. Being that this seems to be such a wide spread issue, Ring what are you going to do to help? Anyone able to successfully solve this issue? Doesn’t seem like this is a one time fix issue based on others’ reviews which is really unfortunate and frustrating.
•0
20-12-2020 12:44:44
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feetinclouds
I have the same problem. How you get support on these things without a phone call is beyond me. I am about to return mine. They are not fit for purpose.
3
05-04-2020 10:04:47
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