Device or plan not working

You guys sure charged my credit card instantly, why isn’t the product I paid for, working?

Hi @Jwbucks. Can you provide some additional details regarding the issue you’re having? Which Ring device you have? The device name is on the Device Health page in the Ring app. If this is an issue with your Ring Protect plan, which feature is not working properly?

My ring protect plus had more than a week it doesn’t work and I tried everything

Hi @user74426. Can you specify what “doesn’t work”? You can also review your Ring Protect Plan status on If you are getting a specific error, please share it here.

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