Delivery mess

What’s going with my order delivery- I made an order on Ring site and received completely wrong item, customer service can’t give me new “corrected” order number because it’s been escalated to shipping …??? Very unhappy with Ring shipping and fulfillment dept and no one has answers. What was supposed to arrive in 3-4 days, is now going on 8…and counting.
Vince

Hi @Vinsanity11. This feedback would be better shared with our support team directly, as our team here is unable to view your order status or details. You can give our support team a call at one of the numbers available here. Let them know that you’ve reached out about this before and you still need information on your order. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support