Delivery is taking so long!

Hi there I already ordered my new ring ORDER yet is not yet being shipped, may I know why pls?

Hey there, @jaggeraugustine! At Ring we value your security and your privacy. As the Ring Community is a public place for neighbor to neighbor interaction, any account specific inquiries are best discussed with our support team. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.