Delayed notification on second phone

Hi,

I’ve got a ring door view bell but having a few issues with the notifications. On one phone, the notifications are instantz but on the other are delayed a couple of minutes.

Both phones are Huawei P30 pro and both run on the same version of Android so doesn’t make much sense.

Anybody else have this problem or know of a solution?

Thanks

Hi @19jg86. First, I’d suggest reviewing our Help Center Article on troubleshooting notification concerns for Android devices here. You may also want to try swapping from wifi to mobile data, or vice versa to see if that helps with this delay you’re experiencing. Lastly, we also have a similar thread regarding notification problems on Huawei deviceshere, which contains some helpful information as well.

If you’re not able to find a solution to this concern, please give our support team a call at one of the numbers available here. They can try and take a closer look and offer more advanced troubleshooting steps. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. :slight_smile: