Sorry to hear about this experience, @CoronaPool! This is not at all the experience we intend, and our support team is trained to provide the call back as requested originally, as well as a courtesy call when a call disconnects. Depending on your inquiry, there are always neighbors and Community team members happy to offer suggestions and information that might be helpful to you.
As this is a public and neighbor to neighbor Community forum, it is not monitored by our support teams. Thus any in-depth technical concern, billing, or account related inquiries are best handled with the support team by phone. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.
In the case that your reason for contacting support is for billing or general inquiries, our chat team can assist during certain times as described in the support links above. Thank you for sharing your experience with us, and consider this feedback shared with our teams here.