Responses (33)

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  Marley_Ring

  Hi neighbors, we have sent all comments directly to the team currently looking into this. We can assure you that we are actively working on this. If you have questions regarding Advanced Motion Detection, please refer to [Riley's article](https://community.ring.com/t/feature-update-customizable-motion-zones-for-battery-devices/13965). We recommend reaching out to our support team directly so that they can take a look into your concern for you to verify if this is the common issue that we are currently looking into. We will also continue to update this thread with any important information for the future, but please be in touch with support in the meanwhile. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

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  17-02-2021 09:21:08

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  MoonerHoosier

  Any update on this over 3 months later and 2 years after you were first notified?

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  25-05-2021 08:04:38

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  Bam-Bam

  It's now been over a :date: year since Ring's last communication to me and about two years :date: since I first informed Ring about the problem. They promised multiple times that this would be fixed, yet I still often get over 100 false motion alerts a day. Today, I counted well over 350 false alerts and yet Ring still does nothing. And I even pay for the yearly plan, but Ring doesn't fix it. :face_with_symbols_over_mouth: :angry: :rage:

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  26-03-2021 05:28:42

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  user2130F

  If you have a battery Ring doorbell that is hard-wired I would check the state of the battery charge. To do this remove the Ring doorbell from its mount and connect it to a micro USB cable that is connected to a USB charger. We replaced our battery-hard-wired Ring doorbell with their hard-wire doorbell and the false alarm stopped immediately. First Gen Ring doorbells are either defective or a low battery was the issue.

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  05-12-2022 03:43:41

• BB

  Bam-Bam

  Received > 200 alerts today and I still can't get Ring to respond to me, let alone fix this issue like they promised me that they would.

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  19-04-2021 04:14:44

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• RA

  Ring-a-ding-T

  04/30/2021 I'm having the same issue with no resolution but I'm not surprised. I had trouble with the Amazon fire stick 4k and each previous generation but the issues never gets resolved. Bought the gaming remote for my 2nd Generation fire stick but when i updated to the new 4k my amazon gaming remote stopped working and is no long is supported so its garbage now. Be careful buying tech from Amazon.

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  01-05-2021 09:32:52

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  Bam-Bam

  I can guarantee that I've now had over 100,000 false alerts since I've installed my ring doorbell > 2 years ago. Ring has promised me multiple times that they'd fix it, but it never has been fixed and not only did they stop responding to my e-mails, they turned off the e-mail support altogether. (I like having things in writing.) As a former programmer (who actually dealt with writing programs dealing with computer imagery), I know how tough this is, but that doesn't excuse the lack of movement on this nor the lack of response by Ring. RIng turned off the e-mail support option (but says that we can reply to the thread - [Self-Service Tools During Longer Than Usual Wait Times – Ring Help](https://support.ring.com/hc/en-us/articles/360041627971-Self-Service-Tools-During-Longer-Than-Usual-Wait-Times). Since RIng refuses to respond to the e-mail thread, I tried checking on the status of the issue via Chat (so I could have everything in writing) and I still can't get help. The person just pointed me to "Specialized Support" - the same place this was supposedly for well over a year. In reality, the phone number he gave me was RIng's general US support number. I gave the person the background on it and he dropped the conversation. If any of my staff did that with a customer, at the very minimum it would be a disciplinary write-up. PS: [About | Ring](https://ring.com/about) still shows the help@ring.com as a valid contact address.

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  01-06-2021 10:17:36

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  Tutu

  Wow, I just started having this problem this morning (6-3-21) on one of three motion detector cameras in my yard. I have lowered the zone area and taken a broom and dusted, moved any possible issues in front of the camera and still won't stop. I am also very upset with their service. I spent a long time on the phone recently for another issue and was offered a free one month extension for the recordings. Guess what, it didn't go through! Horrible customer service!!!! I spent a lot of money on this system. How long is the warranty?

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  03-06-2021 06:40:49