Hi neighbors, we have sent all comments directly to the team currently looking into this. We can assure you that we are actively working on this. If you have questions regarding Advanced Motion Detection, please refer to Riley’s article. We recommend reaching out to our support team directly so that they can take a look into your concern for you to verify if this is the common issue that we are currently looking into. We will also continue to update this thread with any important information for the future, but please be in touch with support in the meanwhile.
Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.