Hey there, neighbours. With notifications and video working on your mobile devices, while at home and connected to wifi, the Video Doorbell is likely connecting to your wifi network as intended. If you try answering an event while at home, but with wifi on your mobile device turned off and only using mobile data, does video still connect?
Some mobile data carriers or plans might not enable video streaming. The best way to test this is to test another video streaming service, such as facetime or youtube.com, while on away from home. Feel free to update us on your results!