Connectivity Issues

For over a year my ring was connecting to a Google mesh wifi router in my basement. RSSI was in the 40s and it worked fine. About 3 months ago RSSI begin to worsen and I could not connect to live view via the phone app, it would just sit on “activating device.”. Because of that I moved one of the mesh nodes so that it was 10 feet away from the door the ring is mounted by. I verified in the google wifi app that the ring is connecting to this closer node. RSSI is now somehow even worse and I continue to be unable to live view or even answer rings. Ring app states the device is healthy, though RSSI fluctuates from the 50s to the 60s. Any ideas?

Hi @Box_Jockey! While the Google mesh network application might confirm the access point connecting your Ring device, sometimes a manual test is needed. Mesh networks can sometimes fluctuate in nature, but should definitely connect in the most efficient way, most of the time. Try unplugging other access points in the home to see if signal improves when only the closest node is available.

Depending on your Ring device model, some can connect to the 2.4 Ghz and 5 Ghz frequency. I recommend using the 2.4 Ghz for most dependable signal over distance. Please ensure there are not any major interferences (metal, multiple walls, appliances, solid furniture, etc) between this access point and the Ring device, for the best signal strength. I hope this helps! :slight_smile: