Responses (70)

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  MM37636

  @Tom_Ring I have called Ring support multiple times and it only leads to ring support requesting to unlink then relink the Ring skills app from Alexa to discover new devices which results in no new devices found. The support call ends with "I will now connect you to Alexa support as there is no issue within the Ring system". Alexa support provides the same procedure which has the identical result and concludes with "You need to contact Ring support as there is an issue with the Ring skills app not linking Works with Ring devices. I had no issues adding the same GE Z-Wave switches 1.5 weeks ago. Something changed in the last week. Please provide elevated support status on the issue.

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  08-03-2023 03:34:46

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  KevinB

  @Tom_Ring this is very frustrating! Possible you could follow-up with Ring support on this issue or have somebody contact me?

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  08-03-2023 04:49:35

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  5150Joel

  Just hung up with Ring support... Last week I added another Z Wave switch to my alarm (not the Pro). Switch added and works fine, and is actually the same model as two other switches I've had for about a year. Alexa can't discover or find this switch. Called support as directed above. He stated they are aware of this issue, but it's an Alexa problem since it works fine in the Ring app... so it seems we're still at the back and forth where neither will accept responsibility.

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  09-03-2023 01:58:59

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  5150Joel

  Replying here for visibility of the issue. Problem is said to be resolved per below post: https://community.ring.com/t/connected-z-wave-devices-not-being-discovered-by-alexa/167199/10 Alexa is still unable to find my new ZWave switch though.

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  10-03-2023 05:23:34

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  ianesh

  Same here - nothing fixed. Still can't find newly added switches

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  11-03-2023 03:21:01

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  user38754

  My z devices weren’t working either. I just tried again and they back online and working on Alexa!

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  09-03-2023 03:22:07

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  user38754

  My z devices weren’t working either. I just tried again and they back online and working on Alexa!

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  09-03-2023 03:22:07

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  Caitlyn_Ring

  Hey neighbors, this issue was resolved with a backend fix. For any neighbors who continue to run into this issue, ask for Alexa to discover your devices again. If that doesn’t do the trick, removing and re-adding the devices should do the trick. Should this concern persist, you’ll want to follow up with our [support team](https://support.ring.com/hc/en-us/articles/213608406) to further investigate. Thank you for your patience as our team worked on getting this taken care of! :slight_smile:

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  10-03-2023 03:09:06

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  user39179

  I’m having the same problem. As of 3/12/22 this issue is NOT fixed. I’ve tried re-adding and re-discovery several times with no luck. Existing switches work, but the new one I’m trying to add does not.

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  13-03-2023 05:01:40

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  ErnieG

  Just completed a test that was revealing on this problem (that still exists). I opened a Simple Commands account and linked it to my Ring account. Surprisingly, it WAS able to see ALL of my Leviton switches that were recently installed on Ring. This indicates that this is NOT necessarily a Ring problem, but rather an Alexa Problem. Assuming SC is utilizing the same API that Alexa does for access to Ring database. Given that Ring and Alexa are both owned by Amazon and that Ring is leaning on Alexa dev team to deliver features that frankly Ring should have as a standalone system, it is incumbent on RING AND ALEXA to figure out wtf is going on here. It wouldn't surprise me if Alexa's Ring Skill had better/different api access than say, a small unaffiliated 3rd party startup like SC. BUT, if it is using the same, it appears that ALEXA is the problem here.

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  16-03-2023 02:16:12

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  user39913

  I have the exact same issue where I cannot add a Z-Wave device into Alexa after removing it. It’s Alexa that is the issue. Will try to call them to get help.

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  19-03-2023 07:47:19

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  user39913

  I called and had Ring and Alexa support on the line at the same time for over an hour. They no longer support z-wave through ring and you are SOL - buy a new device is what they had to eventually tell me (even though my z-wave through ring device worked until the account was disassociated and re-associated with my Alexa account.

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  19-03-2023 08:56:18