Connect with Mac Adress

My resident building has 2 factor login for the wifi, I have to log in through the building then log in through my actual username and password, problem is that a login screen has to open after I log in through the residence Wifi. Next option is i can log in through the MAC address , i added the mac address to my spectrum account but the ring is still not connecting.

I don’t know what else to do

Hi @Lajoaa. Would you mind reaching out to our support team regarding this? This is a unique wifi setup in that you have a 2 factor login for the wifi itself, so it may require our support team to troubleshoot and see if this wifi type is compatible or not. You can give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.