Concerned with privacy/hacking

I am very concerned that Ring sent me emails for a support code that I never requested. They sent me 6 emails and then a phone call to say my “call with them was disconnected”. Obviously someone got through with my credentials. When i ask the agent what the other party wanted, he said he “is not allowed or cannot tell me”. Who is the agent trying to protect? The person inpersonating me? Why is their call confidential and what they wanted to do on my account confidential. I am pretty sure when i am paying for a service, i should have the right to find out what someone is trying to do on my account.

  1. How did they get thru to the agent despite not giving them a verification code

  2. Why is their attempted actions on my account “secret”…as far as i know, thieves/criminals/impersonators should not be given the confidentiality/discretion of information when their action is illegal.

Hi there, neighbor. At Ring, we value both your privacy and security. As we work to continually optimize your Account Security from Ring device to Ring app, we maintain that goal consistently with your account and support procedures. There are various measure in place in which neighbors must verify their account. Using our IVR prompts to verify can make your experience more convenient and secure for future interactions.

As the Community is a neighbor to neighbor public forum, any account specific inquiries are best handled by phone with our support team. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. I hope this helps! :slight_smile: