Cloud video not active

Hi @Tuula. Regarding a visitor’s arrival being recorded but not his departure, this Help Center Article on optimizing motion detection with Motion Frequency here may be helpful as you may need to adjust some settings for your preference. As for the recording not being viewable, have you checked the RSSI on your Ring Camera? I’d check the RSSI to ensure it shows a strong connection first, and then you can also find troubleshooting tips in our Help Center Article here. Let me know if those links are helpful. :slight_smile: