Hi @Tuula. Regarding a visitor's arrival being recorded but not his departure, this Help Center Article on optimizing motion detection with Motion Frequency [here](https://support.ring.com/hc/en-us/articles/115003477106-Understanding-and-Optimizing-Motion-Detection-with-Motion-Frequency) may be helpful as you may need to adjust some settings for your preference. As for the recording not being viewable, have you checked the [RSSI](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229#M4) on your Ring Camera? I'd check the RSSI to ensure it shows a strong connection first, and then you can also find troubleshooting tips in our Help Center Article [here](https://support.ring.com/hc/en-us/articles/214750126-Ring-App-is-Having-Trouble-Showing-Video-and-Not-Connecting-to-Your-Ring-Device). Let me know if those links are helpful. :)

Thank you, the links you gave me were and were not helpful. Motion Frequency was already on Regularly, and RSSI is what it is in that location. But now I know the facts behind these momentary failures, so I know what one can try to do to eliminate these problems. Have a nice day! Tuula