General Topics
Not sure where to look? Browse general posts, topics, conversations and more.
Cloud video not active
How can my Ring system every now and then meet a problem like this: "Recording Does Not Exist. Sorry, but Cloud Video Recording was not active when this event took place" ? Videos before this and after this are recorded just fine.I am also confused, that some events are not recognized and recorded at all. Like someone comes to visit, his arrival is recorded but not his leaving. How can this be? Before this and after this videos are recorded just fine.
2589 •
0 •
3 •
14-10-2021 07:05:19
Responses (3)
- T
Thank you, the links you gave me were and were not helpful. Motion Frequency was already on Regularly, and RSSI is what it is in that location. But now I know the facts behind these momentary failures, so I know what one can try to do to eliminate these problems.Have a nice day!Tuula
•3
15-10-2021 05:59:21
•
- C•
0
07-09-2022 22:21:34
•
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
Most Helpful Members
View All
©2024 Ring LLC or its affiliates
Caitlyn_Ring
Hi @Tuula. Regarding a visitor's arrival being recorded but not his departure, this Help Center Article on optimizing motion detection with Motion Frequency [here](https://support.ring.com/hc/en-us/articles/115003477106-Understanding-and-Optimizing-Motion-Detection-with-Motion-Frequency) may be helpful as you may need to adjust some settings for your preference. As for the recording not being viewable, have you checked the [RSSI](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229#M4) on your Ring Camera? I'd check the RSSI to ensure it shows a strong connection first, and then you can also find troubleshooting tips in our Help Center Article [here](https://support.ring.com/hc/en-us/articles/214750126-Ring-App-is-Having-Trouble-Showing-Video-and-Not-Connecting-to-Your-Ring-Device). Let me know if those links are helpful. :)
0
14-10-2021 20:42:41
•