Christmas chimes not working

turkey gooble works but noting else does :frowning:

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Same here. I have the Chime Pro and I thought it was the problem. I even reset the Chime Pro to factory settings. ONLY the Christmas/Holiday tones are not playing on the chime. I’m inclined to think this is a system problem so calling tech support will just be a waste of time.

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So is the issue firmware or software?

Same exact issue. All chimes, except Christmas, work on the actual Chime Pro. Hopefully, there will be a fix soon.

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Most likely firmware since it works with chime pro but not regular chime

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Yep, same issue with only Christmas ring tones and chimes.

My kids are upset. C’mon, Ring!

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Same issue with mine, any updates Ring?

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Come on, Ring. There’s an issue with the Christmas chimes. Waiting…

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No success. I think software has a bug. It worked last year. We need our Christmas chimes!

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It doesn’t work on our chime pro either. All other tones work except for Christmas. Tried deleting and reinstalling the app and I tried resetting the Chime.

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Please read these comments. It’s a bug.

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Same here. Tried everything I can and nothing worked. I personally don’t think this is a firmware issue. Looks like a tone file compatibility issue that’s stopping the tone files from working on the chimes after being downloaded while they work OK on the mobiles. The issue is from Ring’s end. Seriously Ring, how hard is that to fix?! If I can spot it out, surely your army of technical people can! Do something about it please and quickly, it’s Christmas time. And by the way, the ‘Dreidel Dreidel’ tone has the same problem.

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Christmas tones only are still not working and solutions proposed do not work.

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Same issue! Tried everything this morning and nothing works.

Same here. Please fix the issue, Ring…

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Those little lights aren’t twinkling Clark.

I know Art, and thanks for noticing.

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Same issue for me too! Please fix it ring asap!

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Same issue here. Not seeing any response from Chime. :frowning:

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Me too… No Christmas, no Dreidel. All others appear to work fine. C’mon Ring!

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Same problem. It worked fine last year.

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