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J
Christmas chimes not working
troubleshooting
chime

I have the first generation chime, and the Christmas tones do not play on the chime device. I can set it in the app, and it plays through my mobile device but will not play on the chime device.

15766

0

300

26-11-2021 04:41:01

Responses (106)

  • D

    Same issue. Apparently they are investigating. Assume the latest firmware update has a bug. Be nice if they actually pushed solution before Christmas.

    2

    30-11-2021 01:15:54

      U

      turkey gooble works but noting else does :(

      3

      30-11-2021 02:39:52

  • B

    ****** UPDATE!!!! ****** Sort of….. clearly it’s a glitch!!! I replaced my original Chime with the antennas with a Chime Pro and it works!! I know that doesn’t help the old school chimes but if Ring doesn’t give a F, here ya go. Original post: Ok this is different. I have two chimes in my house. It works on the chime pro but not on the regular chime. I’ve tried resetting it, reinstalling it, nothing.

    0

    30-11-2021 02:05:39

    • V

      Same here. I have the Chime Pro and I thought it was the problem. I even reset the Chime Pro to factory settings. ONLY the Christmas/Holiday tones are not playing on the chime. I'm inclined to think this is a system problem so calling tech support will just be a waste of time.

      4

      30-11-2021 07:35:10

        U

        So is the issue firmware or software?

        0

        30-11-2021 09:17:20

        N

        Most likely firmware since it works with chime pro but not regular chime

        1

        30-11-2021 09:55:31

        A

        It doesn’t work on our chime pro either. All other tones work except for Christmas. Tried deleting and reinstalling the app and I tried resetting the Chime.

        3

        01-12-2021 02:59:03

    • M

      Same exact issue. All chimes, except Christmas, work on the actual Chime Pro. Hopefully, there will be a fix soon.

      4

      30-11-2021 09:54:22

      • U

        Yep, same issue with only Christmas ring tones and chimes. My kids are upset. C’mon, Ring!

        2

        01-12-2021 01:10:46

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