Ring Video Doorbell
Choppy video and audio
Hi All, A little help please, I have a new Ring VIdeos Doorbell 2 and have been trying my best to improve my wifi signal that the device connects to. I have created a separate SSID and the doorbells signal strength is RSSI-50 (Green) however video still appears to be choppy and freezes at time. It is running off its internal battery. Any way that I can improve this so the video quality improves? Thanks in advance all :)
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16-12-2019 09:03:07
Responses (5)
- K
Logic would suggest, once the doorbell is hardwired (Ring Pro & Elite), that all Client-Side issues would be removed from the equation (ie) power and internet connectivity/latency. If your broadband is capabale to support Ring requirements, which Ring states is only 2Mbps down (mine is 998Mbps up/down) , there is absolutely no excuse for the equipment not behaving properly when hardwired. Power cannot be an issue (because it's hardwired PoE) and WiFi interference cannot be an issue (because it's hardwired PoE). As long as the integrity of the CAT5/6 cable is not compromised (intact, undamaged, not an ecessivly long run, not picking up interference from flourescent lights, etc), and theres nothing configured on your router that would throttle data flow, the only cause of these issues is exclusively rooted on Rings side of the infrastructure. Specifically, two potential culprits: **(1)** The Ring Hardware itself, along with its firmware configuration. **(2)** The Server response time on Rings host side. But with AWS, Amazon Web Service hosting, and Amazon literally owning Ring, theres surely no conceivable way it could be a Server processing bottleneck. I mean, it could be, but seriously AWS is a global leader in their server/hosting offerings, and processing (what in 2020) is a small data package is not in any way challenging for the scope of AWS's capabilities. So, of the two potential culprits, at the end of the day, with all other factors ruled out, the _only_ logical cause of all this latency is the Ring hardware itself. Period. The end.
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26-09-2020 10:34:17
K@Kaiszen, I'm so happy to see you have detailed what you have done. I too have been throwing money at this situation. I have upgraded my internet from 100 Mbps to 940 Mbps download. I know upload is most important, and that moved my upload to 10 Mbps to 20 Mbps, to finally 35 Mbps. So I thought that moving it to 35 would solve the problem... NOPE, same exact problem. I have upgraded my wifi by completely changing my wifi infrastructure, and now I'm using WIFI6 with mesh extenders - still no luck. I have many of my cameras wired for power, and some are very close to the router, yet still no luck. Seeing your setup, and you having the same problems, I think I may just give up on RING and switch to Ubiquiti or something. I just can't stand the fact that I continue to have choppy video that never seems to stop. I can't rely on this for security.
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11-10-2020 10:52:25
KSorry to hear you are experiencing the same issue. All signs point to the hardware as culprit for this latency (once all other factors ruled out). Which is such a pity because Ring is the quintessential American small business success story. The inventors name and backstory to Ring proudly showcased on the side of each box. With their proof of concept and ability to bring such a compelling and useful new technology to market, their product could (and should be) outstanding. Especially now with the might of Amazons resources to stomp out these persisting issues. \\I am an eternal optimist and believe that Amazon will prioritize focused resources to address this. And once the hardware latency issue is finally put to rest, they will no doubt develop this niche into something truly unique. \\That said, Amazon has already had a few years to address this, since their acquisition of Ring. Since then, their focus has revolved around developing new supplemental products and getting them to market as quickly as possible. All the while, ignoring a key legacy technology issue which still haunts the platform and cripples its most basic functionality (ie) the consistent, reliable and fluid movement of (audio/video) data packets from Client to Host to Client. \\No doubt this will be resolved at some point. The frustration shared by most of us, is that it could and should have already been fixed. As a matter of priority. A long time ago.
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12-10-2020 01:13:21
ASorry but no...I have fiber 2gig up and down, still choppy as h\*ll!
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02-11-2020 02:40:29
- K
First up, I have 12 of the Ring Doorbells (The second generation, with removable battery, 1080p Resolution). So I am very familiar with setup, troubleshooting and device limitations. Choppy video and audio is a well documented ‘Known Issue’ and all generations of Ring devices experience this. Yes, the common sense advice of making sure you have a strong signal, decent bandwidth and perhaps restarting your router, are all good suggestions. But I have ruled out signal strength and router-reboot as the issue. AND all my Ring devices are hardwired to power. My internet is 958mbps (upload) and 997mbps (download) ... blazing fast. But issue persists. There is a few seconds latency between a motion-event or doorbell-press and your mobile device receiving a push notification. This has always been the case. It has never improved. Peoples comments and frustration about this are all valid and still accurate at time of me writing this (September 14th 2020). The only reason I have continued to use Ring is that (for my purposes) I can live with the latency. But it’s 100% unacceptable for this to still be an issue, especially since Amazon acquired Ring, and all the technical and financial resources they bring to the table. These devices do not do well, what they are supposed to do. And with so many new generations of devices now available it’s an unacceptable reality. It’s either a fundamental hardware issue or Server latency on host side. Because the issue is not on my side, my connection speed (1gig up/down) is mind-blowingly-fast. One recent development I’ve noticed in last few months is video/audio latency (choppy) on playback. After the event has fully uploaded to Ring server. An event will playback 3 seconds, pause 2 seconds, playback 3 seconds, pause 2 seconds. This is a new issue (for me) and extremely frustrating. There is no reason why a video that has successfully uploaded to Ring servers, cannot be played back smoothly if one has adequate bandwidth (which I do, and then some). Even though it would still be unacceptable, I’d be willing to live with the ‘first’ playback of a recorded/uploaded event being choppy, but subsequent playbacks being smooth, if cache were brought into play. But it doesn’t matter how often you replay the event, it will still/always be choppy. This renders the device (in my case all 12) essentially useless. If this isn’t resolved I will be doing a chargeback on my American Express Card for +/- $2400 which is the amount I spent purchasing this equipment. Some direct from Ring. Some from Lowe’s. Some from Amazon. So the short answer to your (and so many other people’s issue) is that there is no solution. This latency is a known-issue that is not on Rings radar for resolution, based on what they have communicated to their client base on the topic, which is ... nothing.
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14-09-2020 01:22:40
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- D
Hi all, i was searching the web and came to this page, i am in the UK and have recently bought a ring doorbell gen 2 and I'm also having choppy live view, I've been through all troubleshooting, got good signal, good speeds, even tried it on 2 ISP's and infront of the modem and it still does it, i can see this post is a couple of years old now and it looks like they still haven't fixed this issue. Support suggest a ring chime pro even though the doorbell has good signal strength and does it infront of modem, i refuse to waste any more money on a chime pro. Did anyone manage a fix for this or is it just that its a poor quality product? There's also a delay from when it picks up motion to recording, sometimes it picks up at the start of the zone, sometimes a metre or 2 into the zone. And an intermittent delay in receiving notifications. I've tried everything and going round in circles with support, might just get a refund.
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05-03-2022 01:59:45
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- G
Same issue here - had ring for years and upgraded to new pro but video is choppy even in live view - door bell is 5 ft from router and hard wired - I did complain and was sent new doorbell but it has the same issues - never had this issue with older models or the 3 spotlight cams I use - very dissatisfied with ring now
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10-07-2022 01:43:55
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UThe choppy video is solved by turning off HDR. I’ve been dealing with the issue for months now and was given the same guidance provided above. While it seems logical to turn HDR on as it clearly states that it’s supposed to improve video quality during the day, after testing it out with HDR turned off, that solved the problem. Again, this defies logic and why Ring is unaware of the issue is beyond me. Hope this helps others.
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29-11-2022 06:13:45
- C
Hello neighbors! Video and audio quality concerns could be related to wifi, your mobile device, or variables such as third party apps or devices. Try the following troubleshooting steps: - Check your Ring device's [RSSI](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229#M4), which is a measure of the strength of the wifi connection it's receiving. - Test out the Live View on both wifi and cellular data to see if one connection provides better quality than the other. - Turn off any VPNs if you have any enabled, as the Ring app doesn't support the use of VPNs. - Disable Bluetooth or disconnect any Bluetooth devices connected to your phone as these may interfere with the video or audio. - You can also reset your Ring device by holding down the setup button for at least 20 seconds. After the reset is complete, set the device back up in the Ring app using the steps under Set Up a device. If none of the above troubleshooting tips and tricks help, you can also review our [Audio and Sound Issues Troubleshooting Guide](https://support.ring.com/hc/en-us/articles/360050175212-Audio-and-Sound-Issues-Troubleshooting-Guide). Should you need further assistance, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support. :)
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12-07-2022 10:36:01
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Chelsea_Ring
Hi there, @GeoStorm. Have you attempted to move your doorbell close to your router, trigger a ding event, and see if the video is still choppy? If it is choppy even next to your router, you may need to reboot your router to refresh the connection. If it works perfectly near the router, you may need to look into getting a [Chime Pro or other options](http://%20https://community.ring.com/t5/General-Questions/Device-Tips-Wi-Fi-Interference/m-p/704#M2) to help your overall connectivity!
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17-12-2019 04:46:10
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