Chimes not ringing

Hi, I’m having issues with my chimes now working via the doorbell. I’ve restarted them both, solid blue etc, and if I do a test ring via the app they work. But if the bell is pressed on the outside door/video unit they don’t work. Help me please!

Hi @Mark1962. Make sure to check that your Ring Chimes are linked up to your Doorbell. In the Ring app, navigate to the Devices menu > your Chime > Audio Settings > Chime Alerts. I’d also suggest checking the volume slider under Audio Settings > Chime Tones to ensure the volume isn’t turned down.

If all the settings appear to be correct but the Chimes are still not playing an audible alert for dings or motion, please give our support team a call at one of the numbers available here for further assistance. If you are outside of the US, please visit here to see how to contact support.

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