Chime won't update firmware or connect properly

Trying to use the Chime for the first time. Ring Pro is connected fine. When I setup the Chime I am able to get it to see my wifi network and it connects. Then it goes to a "firmware update" screen which never completes. The device has a fast blinking blue light. It is within 15ft of my router and the router status page says it is connected with strong signal.I am able to hit the device's IP address just fine and get a setup page for something called "mysimplelink" which has a variety of options.The Ring mobile app always says the Chime is offline despite it being connected to the network.I have tried the reset and restart procedure 5 times with no success.