Was trying here to avoid having to spend an hour on the phone repeating myself. Your online chat option is also disabled for tech support. Seems like lots of folks are having issues with the firmware step. Is this really not a known problem? Is there any way to update the firmware manually?
Hello @Raf82 ,
Unlike a normal reset, you can try performing a “Factory Reset” which will initiate the update to the firmware and re-start the set-up procedures. Press and hold down the reset button for 10 seconds (I would personally hold it down for more like 20 seconds) and release it to power cycle the Chime Pro. Then complete the set up. When possible, complete this hard “Factory Reset” with your Chime Pro near to your Wi-Fi router to help ensure you get a nice clean corrupt-free firmware update. This Factory Reset will wipe any downloaded firmware that tried to download during your initial attempt to set up (possible partially corrupted), and then this reset will download fresh new Firmware. Here is a link with additional Troubleshooting tips.
If you still continue having issues, then I would recommend contacting Ring Support for help by telephone:
Unfortunately, due to the Covid-19, their available hours have been changed also:
I hope you find this information helpful.