Chime wont connect

Can’t reconnect my chime I’ve tried resetting it by pressing the reset button for 5 seconds and 20 seconds won’t work I’ve also tried plugging it in different outlets won’t work neither anything else I should try to make it work?

Good call on taking those steps, @TonyMontana! Is your Chime showing any lights at all? If you’ve tried multiple outlets and there are no lights showing, this may require a further look from our support team.

LED light indicators on the Chime is a great sign it is powering up, in which pressing the setup button should allow for it to enter setup mode and complete a setup. Feel free to let us know which light patterns and colors are showing, if any.

If you believe this is in need of a more in-depth look by our support team, please give our team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. I hope this helps! :slight_smile: