Chime won’t reset

One of my Chime’s won’t reset. Tried soft reset & hard reset. Just can’t get the blue ring light to pulse, it just stays a solid blue. Any advice? Thank you.

Hey @APK. Were you able to get the device set up? If you still are not able to get the device into setup mode, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.