Chime won’t flash anything

I’m not getting my chime to flash anything it quickly flashes red when I first plug it in then nothing. I’ve tried moving it to various different locations and pressing the button still won’t work. What else can I try

Hi @user23220. You could also try a factory reset by pressing and holding the button on the right side for 20–25 seconds while it is plugged in. If you have tried this step and are still having the same concern, give our support team a call at one of the numbers available here for further assistance. If you are outside of the US, please visit here to see how to contact support.